FAQ's
Frequently Asked Questions.
We offer a wide range of pull-out solutions for kitchens and bathrooms, including organizers for utensils, spices, toiletries, and more.
You can search by category, use, or room on our website. If you need further assistance, please contact our customer service team.
Yes, we can customize solutions to fit your specific needs and spaces. Contact us for a consultation.
Our products are made from high-quality materials such as stainless steel, bamboo, and durable plastics, depending on the item.
Most products come with a user manual with step-by-step instructions. We also offer installation guides and videos on our website.
Yes, our products are designed for easy DIY installation, but some may require professional assistance depending on the complexity.
We offer a 7-day return policy for unused products in their original packaging. Please refer to our Return & Refund Policy for more details.
Yes, our products are designed for easy DIY installation, but some may require professional assistance depending on the complexity.
Contact our customer service to initiate a return. We will guide you through the process and provide the necessary details.
Refunds are processed within 7-10 business days after we receive the returned item.
We accept various payment methods, including credit/debit cards, PayPal, and other digital payment platforms.
Yes, we use encrypted SSL security to ensure that your credit card information is 100% protected.
Yes, our products come with a manufacturer’s warranty. Please check the product page for specific warranty information.
Orders can be changed or canceled within 24 hours of placement. Please contact our customer service immediately to request changes.
Please contact us within 48 hours of receiving your order to report any damages, and we will arrange for a replacement or refund.
We restock items based on demand. If an item is out of stock, you can sign up for restock notifications on the product page.
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information.
Currently, we operate exclusively online, but you can view detailed photos and videos of our products on our website.
You can reach our customer service team via email at sales@incaja.com or by phone at (503) 354-6859.